FAQs

1. What makes SoapShop products different from others?

At SoapShop, we pride ourselves on offering products that are 100% natural, organic, and free from harmful chemicals. Our herbal soaps, oils, and shampoos are crafted with the finest botanicals to provide nourishing care for your skin and hair, without compromising your health.

2. Are SoapShop products suitable for all skin types?

Yes! Our products are designed to be gentle and effective for all skin types, including sensitive skin. Since we use only natural ingredients, our products are less likely to cause irritation or allergic reactions. However, if you have specific concerns, we recommend doing a patch test before full use.

3. Do your products contain any artificial fragrances or colors?

No, we do not use any artificial fragrances, colors, or synthetic additives in our products. All of our fragrances come from pure essential oils, and the colors are derived naturally from the ingredients we use.

4. Are your products vegan and cruelty-free?

Yes, all our products are vegan and cruelty-free. We do not test our products on animals, and we ensure that all ingredients are plant-based and ethically sourced.

5. How can I place an order?

You can place an order directly through our website. Simply browse our product range, select your desired items, and proceed to checkout. If you have any issues with the ordering process, feel free to contact our customer support team for assistance.

6. Do you offer international shipping?

Currently, we offer shipping within Pakistan. However, if you are interested in placing an international order, please reach out to us directly, and we’ll do our best to assist you.

7. How long does it take for my order to arrive?

Orders within Pakistan are typically delivered within 3-4 working days. Delivery times may vary depending on your location. We will send you a tracking number once your order has been dispatched.

8. Can I return or exchange my order?

We hope you love our products! However, if there is an issue with your order, please contact us within 7 days of receiving it. We will be happy to assist you with returns or exchanges for damaged or incorrect items.

9. How should I store my products?

To ensure the longevity of our products, store them in a cool, dry place away from direct sunlight. For soaps, it's best to keep them in a soap dish that allows water to drain away, keeping them dry between uses.

10. Are your products safe for use during pregnancy?

While our products are made with natural ingredients, we recommend consulting your doctor before using any new product during pregnancy, especially if you have sensitivities or allergies.

If you have any other questions or need further assistance, don’t hesitate to reach out to us at +92 320 4441971 or via email at soapshopherbal@gmail.com. We're here to help!

Thank you for choosing SoapShop—your natural beauty partner!