Refund policy

🛍️ Return & Refund Policy

We want you to be completely happy with your purchase. If something isn’t right, we’re here to help.

📅 7-Day Return Window

You have 7 days after receiving your order to request a return.

✅ Return Conditions

To be eligible for a return:

• The item must be unused, unworn, unwashed, with original tags and packaging.

• You must provide a receipt or proof of purchase.

Returns will not be accepted for:

• Items sent back without a return request

• Sale items or gift cards
  

• Customized or personalized items

📨 How to Start a Return

Email us at soapshopherbal@gmail.com within 7 days of receiving your order.

Ship the return to:
11/4, St-17, Block-D, Al-Faisal Town, Cantt, Lahore, Pakistan

Once your return is accepted, we will:

• Provide a return shipping label

• Share instructions for shipping the item back

⚠️ Damages & Issues

Please inspect your items upon delivery. Contact us immediately if:

• You receive the wrong product

• The item is damaged or defective

We’ll evaluate and resolve the issue promptly.

Note: Minor damage caused by courier handling is not returnable. However, we package everything with great care, and most parcels arrive safely. Check out our packaging process on our social media pages.

💸 Refund Policy

Once we receive and inspect your returned item, we’ll notify you of the result.

If approved:

• A full refund will be issued to your original payment method within 7–10 business days.

• You’ll receive a confirmation email once your refund is processed.

Please note: Some banks or credit card companies may take longer to reflect the refund.

If 15 business days have passed and you haven’t received your refund, contact us at soapshopherbal@gmail.com.